Our Mission, Standards and Code of Ethics
Our Mission
Our mission is to employ outstanding men and women in Canada who work as a team, to provide superior security services to our clients with professionalism, pride and commitment.
Our Standards
Professional Conduct
You should expect from Skanna employees to always act in a professional manner. We believe professionalism demands courtesy and respect. You should expect punctuality, diligence in performance of duties, effectiveness in achieving objectives, discretion and ethical behavior.
Motivation
Effective Investigations starts with the Investigator. Skanna Investigators and Security Guards are selected on intelligence, aptitude, and the desire to obtain a career in law enforcement. Over the years, we have found that these individuals do their job well and with great success. It is not merely a job for them; it is a crucial step in their law enforcement career.
Training
Investigators and Security Guards require knowledge and techniques, from criminal law and court procedures to interpersonal skills. Skanna maintains a rigorous training program that each Investigator and Security Guard applicant must complete and pass before working for Skanna. Refresher courses are held regularly to ensure each Investigator and Security Guard is completely up to date and competent.
Quality
Achieving these standards of performance demands slow, careful growth. Skanna is committed to growing one client at a time, so that our quality of employees and service meet you expectations.
Customer Service
Excellent customer service is a matter of listening and responding to our clients needs. Skanna has a policy of continuous liaison with management, assuring that your Security & Loss Prevention needs are meeting or exceeding your requirements.
Our Code of Ethics
1. The Skanna Security employee will provide the highest quality of service and care in supporting and assisting the clients and the employees.
2. The Skanna Security employee will respect and honor the value and dignity of all and protect the safety, welfare, and best interest of the clients and employees.
3. The Skanna Security employee will always consider physical and emotional safety concerns. Dealings with clients/associates are to be in a respectful manner, maintaining the privacy and rights of confidentiality of all clients, employees and associates and never abusing power through sexual or inappropriate relationships with clients and employees.
4. The Skanna Security employee to promptly refer any issues that need to be addressed to their supervisors.
5. The Skanna Security employee will treat other associates and professionals courteously and respect their views, ideas, and opinions.
6. The Skanna Security employee will share information, experiences, and ideas that will benefit, strengthen, and improve the services Skanna Security & Investigations provides to our clients and employees.
7. The Skanna Security employee will regularly evaluate his/her own professional strengths and limitations and will seek to improve self through ongoing education and training.
8. The Skanna Security employee will not misrepresent by claiming or implying professional qualifications, education, experience, or affiliations.
9. The Skanna Security employee will follow all laws and guidelines pertaining to the scope of his/her work, including all Skanna company policies, procedures rules and regulations.
10. The Skanna Security employee will not participate in, condone or be associated with dishonesty, fraud, deceit, illegal activities, or misrepresentation.
11. The Skanna Security employee will not engage in personal conduct which adversely affects the quality of professional services rendered or cause harm to the reputation of Skanna Security & Investigations and our industry.
12. The Skanna Security employee will maintain the highest standards of professional integrity.